Mode of Payment, Security of Payment, Refund Policy:

The service of payment via the Internet is carried out in accordance with the rules of the international payment systems (PayPal, and accepted credit or debit cards) on the principles of confidentiality and security of payment, using the most modern methods of verification, encryption and data transmission through closed communication channels.

On the page for entering the data of the bank card, you will need to enter the card number, cardholder’s name, the validity period of the card, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the necessary data are printed on the card itself.
The three-digit security code is the three digits on the back of the card.

We may not be able to process your payment:
– If your bank card is not designed to make payments through the Internet, you can find out by contacting your bank.
– If there is not enough money to pay on the bank card, you can find out about the availability of funds on the bank card by contacting the bank that issued the bank card.
– If the bank card data is entered incorrectly.
– If the validity period of the bank card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year to which the card is valid).

The personal information provided by you (name, address, telephone number, email, bank card number) is confidential and not subject to disclosure. Your credit card details are transmitted only in an encrypted form and are not stored on our Web server.

Refund Policy:

Payment for the Visa Support document is NON-REFUNDABLE. So, any cancellation causes a fee equal to 100% of the total price paid. We can offer an amendment if there was an error in the information you provided when you filled the form.

Confidentiality of information:

It is our policy to protect and preserve the privacy of our users and customers and the confidentiality of the information they provide.

What kinds of information do we collect?
Personal data. When you book Visa Support using our online form, we need the following information: Your first and last name, nationality, passport number and email addresses. For Ukraine invitation or Russian business invitation, we also need your passport data page.

Automatic Information. We may automatically collect some information about your computer when you visit our website. For example, we may collect your IP address, web browser software (such as Mozilla Firefox or Internet Explorer) and referring website. This helps us determine how best to provide useful information to our customers.

When you visit our website, we may assign your computer a “cookie.” “Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes. Cookies only identify your computer; they do not personally identify you. We do use cookies to identify specific users for marketing purposes. We do not match cookies to your purchase information. And we do not use cookies to track your movements after leaving our website. You can always choose not to receive a cookie file by enabling your web browser to refuse cookies or to prompt you before accepting a cookie; however, turning off cookies may limit your use of our website.

How we use your data:
We may use personal and aggregated non-personal information received from you in the following ways:
– To provide you with the information you request about our products.
– To provide you with travel tips through our partner (if you subscribe to our newsletter).
– To fulfil your order and confirm your purchases.
– To ensure you are correctly billed.
– To resolve disputes or troubleshoot problems.

We keep all your personal information confidential and use it for the purpose of your order and to serve you travel tips.

By accessing this site and using its services, you unconditionally agree with the terms of this Privacy Statement and our Terms & Conditions. You agree to comply with the terms that govern the use of this site and its services and that also govern all information provided by you and other users of our website. If you do not agree to all or any of the terms of this Privacy Statement, please do not use this site.